LyneGuide shows live and predicted wait times for bars, clubs, and nightlife venues near you, so you can decide where to go before you head out. This page is here to help if you run into trouble or have a question.
The fastest way to reach us is by email. We read every message and typically reply within 1–2 business days.
Email LyneGuide SupportLyneGuide uses your location only to rank venues by how close they are and to know when you arrive somewhere, so it can ask once whether there is a line. You can use the app without granting location; the venue list will simply not be sorted by distance. You can change this anytime in Settings → Privacy → Location Services.
Wait times come from a mix of recent crowd reports and historical patterns. When a venue has no recent reports, it may show a predicted range or nothing at all. The more people report from a venue, the more accurate it gets.
Open a venue and tap to report whether you are in line and how long you waited. If you spot a venue with the wrong name, location, or hours, email us at the address above and we will correct it.
Open the app, go to your profile, and choose Delete Account. This removes your account and associated data. You can also email us and we will handle it for you.